Think about this: If I’m going to systemise my business, where do I start? What are the most important systems I need to document?
By identifying your mission-critical systems, we identify the top 10-20 systems that are most important to your customer’s journey because this is all about how you deliver to your customers and how they perceive your business.
And that’s worthy of systemising.
We believe that if you start mapping your client journey,
you can capture your mission-critical systems in 90 days.
It’s usually 10-20 core processes that bring the most value to your business and provide 80% of your business success. Of course, there are other bits of your business that are important, things like HR, Finance, Sales, Marketing, and such. However, starting with the critical processes will provide you with a really solid base to work from. After having documented these core processes, we would typically identify which are the other critical departments and start documenting there.
This understanding is critical if you want to identify any gaps in your customer journey and enhance your customer experience.
ABOUT THE CLIENT JOURNEY MAPPING SESSION
Valued at $595, the first 10 applicants will receive a session where we will help them to map the complete sum of experiences customers go through when interacting with their business.
This is a walk into your customers' shoes that will bring unique benefits including creating better experiences and truly understanding how your buyer persona moves through your sales cycle, leading to customer retention and enabling a better customer experience.
Your Client Journey Mapping Session includes:
A 60 - 90 minute session with a YBM SYSTEMologist
A session with one of our Systemologists to understand your needs and map your customers’ journey.
Systems Strength Test
A great evaluation tool to help you better understand how well your systems are performing performing
Your core systems identified and flow charted
The critical processes within your business from a customer perspective - the systems you need for a successful business and to create raving fans.
Employee Onboarding Checklist
To streamline your onboarding process and get your new team members up to speed quickly and efficiently.
Our “Systems For Creating Systems” document and additional training
With guidelines of best practices and a step-by-step guide to create effective systems in your business.
Critical Client Flow Template
A document template designed to help you map the client journey for each of your products or services.
See what some of our clients have to say!
SYSTEMology has freed me up to concentrate on the business rather than being stuck in the office trying to teach everyone!
Ryan Carter
Walker Hill Finance
SYSTEMology helped us create the structure of our core processes and understand our gaps in the customer journey.
Milan Pajic
Woodland European Furniture
This is a really great tool!
Now I’m able to get a comprehensive overview of what each part of the business looks like!
Dave Robson
Safety Watch Australia
FAQ
Is the Client Journey Mapping Session right for me?
This session is perfect for you if you’re wanting to take on systemising your business yourself without the stress of figuring out everything from scratch.
I’m on the fence. Is the Client Journey Mapping Session worth the price?
This session usually costs $595 an hour… At $295 for a 60-90 min session — complemented by supplemental content and countless resources — you’re saving hundreds of dollars and foundational learning skills that you can use to document your systems.
What if I buy the Client Journey Mapping Session and it’s not what I hoped for?
We tried to make the session features as clear as possible, but if you find yourself disappointed, email us at ask@yourbusinessmomentum.com.au and tell us your thoughts. We will get back to you and we’ll come up with a solution!
